We develop and write your policies and procedures. You complete a questionnaire and then we schedule a meeting to discuss your needs and desires. We review your state and local guidelines to ensure we are developing policies that will be compliant and functional for your business.

We develop and write your program curriculum to provide structure and easy flow for your business. The curriculum can be tailored for staff, clients or both.  The curriculum that we develop are result oriented and measurable.

Customer service is the heart of a business.  We train your staff to deliver your product with the best practices for professional, friendly and sincere compassion to the persons you serve.  Our approach is innovative, interactive and fun.  Handbooks are provided with testing before completion.

Policies/Procedures and Quality Management should mirror each other.  We conduct quality audits to identify your adherence to your policies and verify that your services wrap around your commitment to persons that you serve.  We provide a detailed list of deficiencies with a plan for correction.   

Forms provide structure and accountability.  We create your forms according to your policies/procedures, curriculum and business needs.  We make them available in hard copy or digitally.

We have a team of professionals that will train your staff in your industry.  From nurses, to administrators, office managers, childcare and caregivers, we ensure they will be knowledgeable and ready to render your services.  Training is developed from your policies and procedures in conjunction with state and local guidelines.